Any defect reported (by internal QA or a customer) should include the steps taken to reproduce, the result one expected, and the actual result experienced.  All too often defects fail this simple yet vital checklist.

In my diligent attempts at reaching inbox zero for email I find using the Do, Decide, Delegate, Delete method helpful.  For me: Do is simple; act, reply, file (or delete) the message. Decide is a copy of paste of the email/action to either my to-do list or to a calendar appointment. Delegate is a forwarding […]